Getting around barrier-free

Getting around barrier-free

People with disabilities can find here some useful information to move around the city.

By Car: Free access with your own vehicle, equipped with disabled badge, even within the ZTL (Limited Traffic Zone) by promptly contacting SAS Servizi alla strada: Call center, toll-free number 800 339891 - email: Required data: period of stay, vehicle plate number, name and surname, details of disability certificate, city and State of the disabled person. Some accommodation facilities communicate these data to the offices in charge on behalf of their guests.

Parking: Cars, with disabled badge, are free of charge in all parking spaces of the entire municipal territory, except for pedestrian areas. Parking areas managed by Firenze Parcheggi are equipped with free parking spaces reserved only for disabled people. Info Firenze Parcheggi

Wheelchair users: Florence city centre as well as many other historical cities, can present some objective difficulties for visitors with reduced mobility: moving from one place of interest to another it is not always so easy (in the oldest part of the city sometimes the sidewalks are narrow and the surfaces of both streets and sidewalks can be uneven).
So, to avoid architectural barriers, it may be useful to consult Kimap, the App that shows disabled people paths. App download: Apple Store, Google Play.
If you want to discover the city download also Passepartour (4 itineraries in the historic centre, fully accessible for wheelchair users) at the following link.

By bus and Tram: Bus (Ataf company)  and tram (GestTramvia company) vehicles are accessible and have dedicated stations. Buses are equipped with mobile platforms, while trams have no difference in height between the sidewalk and the tram floor. Info about routes, timetables, tickets at ATAF and GEST.

By Taxi: City taxi companies are equipped with vehicles suitable for wheelchair users on request both by phone or through the app. So.Co.Ta. Company Tel. +39 055 4242 -  - Co.Ta.Fi Company Tel. +39 055 4390 -  Disabled people who use the taxi service have a 15% reduction on standard rates.

BY TRAIN: For information about accessibility / customer care for disabled people at the train stations in Florence check Trenitalia Website or contact +39 02 323232 (landline and mobile phone) or 800 906060 (only landline in Italy). At Santa Maria Novella Train Station, the service (h. 7.45 e le 22.30) can be required on site at the Sala Blu (platform number 5) or by phone, at least 1 hour before departure/arrival of the train. Email:

BY PLANE: Florence Airport offers multiple facilities to passengers with reduced mobility. They can ask for assistance at the airport previously informing the Airline/travel agency/tour operator that reserve their flight. Passengers may advise the airport of their arrival at the terminal via the external call points or at the check-in desks (at least 1 hour before departure of their flight) to be accompanied throughout the necessary pre-flight procedures and at arrival. For further information, please check the PRM page on Toscana Aeroporti Website for both airports of Florence and Pisa

Wheelchairs free rental: At the infopoint of Piazza Stazione 4, you can use this service for free, leaving a deposit. Service on request: tel. 055 212245 / At the infopoint, publications about accessibility are also available.

Photo credits: Comune di Firenze
Read more :
Accessible Florence